Chubu Electric Power Co.,Inc. | Contact Us - Procedures/Customer Services Guide

Procedures/Customer Services Guide Contact Us

The Chubu Electric Power contact desks for your inquiry.

Phone numbers for your inquiry

Inquiries regarding outages and electrical facilities such as electric poles, electric lines, and meters

Tel: 0120-985-232

Available 24 hours

Starting or stopping electricity (solar power) or gas service for a move; transferring your account to Chubu Electric Power

Tel: 0120-921-691

Monday through Friday: 9:00 to 19:00 / Saturday: 9:00 to 17:00
(Applications are not accepted on Sunday, national holidays or during the year-end and New Year holidays.)

Applications for changing your rate plan, ampere, or name associated with the service account; other inquiries regarding your rate plan

Tel: 0120-921-693

Monday through Friday: 9:00 to 17:00
(Applications are not accepted on Sunday, national holidays or during the year-end and New Year holidays.)

Inquiries regarding your payment deadline, changing payment methods, reissuance of bank transfer forms, electricity bill

Tel: 0570-048-155

Monday through Friday: 9:00 to 17:00
(Applications are not accepted on Sunday, national holidays or during the year-end and New Year holidays.)

*We can guide you through paying your electricity bill at convenience stores and are receiving requests for reconnecting electricity after full payment 24 hours a day.

Other inquires

Tel: 0120-921-697

Monday through Friday: 9:00 to 17:00
(Applications are not accepted on Sunday, national holidays or during the year-end and New Year holidays.)

*We handle emergencies 24/7.